Safe Gaming

At Helovip Responsible Gaming — Keep the fun in control

Online gaming should be a source of enjoyment — not stress or addiction. Helovip believes every player has the right to game responsibly. Our tools, guidelines, and support system are here to help you maintain healthy gaming habits.

18+
Adults Only
24/7
Support
5
Protection Tools
Free
All Services
18+

For players aged 18 and above only

Helovip strictly prohibits access by minors. Age verification is required before any account can be created.


Why is responsible gaming So important?

Online gaming has become a popular form of entertainment for millions of people. From slots to live Sports Betting, these platforms offer excitement and fun. But when gaming gets out of hand, it can have a negative impact on personal and family life.

Responsible gaming at Helovip means you decide when you play, how much time you spend, and how much you wager. We give you the tools and features to stay in control. At Helovip, we believe an informed and responsible player enjoys the game far more in the long run.

Our responsible gaming policy is more than a set of rules — it is the foundation of every decision we make. In every feature, every promotion, and every customer support interaction, player wellbeing comes first. Helovip's goal is to build a platform where gaming is always fun and always safe.

Gaming is entertainment — not a source of income. Chasing losses by placing more bets is never the answer.


Helovip's Responsible Gaming Tools

The tools we provide to keep you safe are easy to use and completely free.

Deposit Limit

Set a limit on how much you deposit daily, weekly, or monthly. Limits take effect immediately once set, and can be lowered at any time.

Session Time Limit

Set a limit on how long each session lasts. When your time is up, Helovip will alert you and, if needed, your session will end automatically.

Cooling-Off Period

If you need a temporary break, set a cooling-off period of 24 hours up to 30 days. During this time, gaming features on your account will be temporarily disabled.

Self-Exclusion

If you need a longer break, you can opt for self-exclusion from 6 months up to 5 years. During this period your account will be completely inactive and no promotional messages will be sent to you.

Activity Report

You can view a detailed report of your gaming history, wins and losses, and total spending at any time. Stay aware of your own habits.

Support & Counselling

Our 24/7 support team is here for any gaming-related concerns. If needed, we will guide you toward professional help.


Set a Limit How?

Setting limits on Helovip is quick and easy. Just a few simple steps and you can take full control of your gaming habits. Each step is explained in detail below.

Lowering your limit takes effect immediately. However, a 24-hour cooling period applies if you wish to increase it.

1
Log in to your account

Log in to your Helovip account and click the profile icon in the top right corner.

2
Go to the Responsible Gaming section

From your account settings, select the "Responsible Gaming" option.

3
Choose the limits that work for you

Choose from a Deposit Limit, Session Time Limit, or Cooling-Off Period — whichever you need.

4
Set Your Amount & Duration

Set your limit on a daily, weekly, or monthly basis, then click the "Save" button.

5
You'll receive a confirmation email

Once your limit is set, a confirmation message will be sent to your registered email.


Addiction Warning Signs Recognise

Gaming addiction develops gradually and can be hard to recognise from the inside. If you notice any of the signs below, it is important to act right away.

  • Spending more than you can afford and feeling regret afterward.
  • Repeatedly placing bets to try to win back money you've lost.
  • You want to stop gaming but find you cannot.
  • Hiding your gaming from family and friends.
  • Gaming is affecting your work, studies, or relationships.
  • You feel restless, irritable, or anxious when you are not gaming.
  • You are betting with borrowed or loaned money.
  • You are prioritising gaming over food, sleep, or time with your family.

If you notice even one of the signs above, contact Helovip support today or request a self-exclusion.

Self-Check Questionnaire

Ask yourself the questions below. If you answer "Yes" to more than 3 of them, it is time to seek help.

1

Do you often spend more time or money on gaming than you originally planned?

2

Have you repeatedly tried to take a break from gaming but failed?

3

Has your gaming habit caused problems in your relationships with family or friends?

4

Have you ever used money set aside for essential expenses — such as rent or bills — for gaming?

5

Do you chase losses by betting more after a losing streak?

6

Have you ever lied to or hidden things from your family about your gaming?

7

Do you feel restless, anxious, or irritable when you are not gaming?


Responsible gaming Golden Rules

Following these simple rules will keep gaming enjoyable at all times.

Rule 1
Set Your Budget in Advance

Set a fixed budget before each session. Once it's gone, stop playing.

Rule 2
Stick to Your Time Limits

Set a fixed time limit before you start playing and take a break once that time is up.

Rule 3
Play with a clear head, not on impulse

Take a break from gaming when you're feeling stressed, sad, or angry. Play with a clear head.

Rule 4
Winning is never guaranteed

Gaming is entirely luck-based. There is no guarantee of winning — never treat it as a source of income.

Rule 5
Never play under the influence of alcohol or medication

Intoxication impairs judgment and increases the risk of overspending.


About responsible gaming FAQ

Yes, once your exclusion period ends, you can request to reactivate your account. This will require going through a verification process. Reactivation is not possible under any circumstances while a self-exclusion is still active.

Yes, lowering your deposit limit takes effect immediately. However, increasing your limit requires a 24-hour waiting period — this is in place to prevent impulsive decisions.

A Cooling-Off Period is a short-term break (24 hours to 30 days) after which your account reactivates automatically. Self-exclusion is long-term (6 months to 5 years) and requires a separate request to reactivate your account once the period ends.

No. Helovip strictly prohibits access by anyone under the age of 18. Age is verified at registration, and any account suspected of belonging to a minor is blocked pending verification. Parents and guardians should use parental control software on their devices.

Reach out to the Helovip support team first — we'll point you in the right direction. It also helps to talk to a family member or someone you trust. Seeking professional mental health support is a brave and positive step.

Yes, all of Helovip's responsible gaming tools — Deposit Limits, Session Time Limits, Cooling-Off Periods, Self-Exclusion, and Activity Reports — are completely free to use. There are no extra charges.

Play Safe, Keep it fun

Responsible gaming at Helovip means more fun and less stress. Register today, set up your protection tools, and enjoy gaming with total peace of mind.


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